One of your stepper motors may not be connected properly. Check each connection and then inspect the cable routing for any faults
File not printing
Remove the microSD card and insert into your computer. Open the GCODE file using a text editor (eg. Notepad), and inspect if GCODE is readable or not. If file consists of multiple ‘....’ symbol, then file has been corrupted. Try reformatting your microSD card and reloading the GCODE file NOTE: Reformatting will delete all files on your SD card
Not extruding when starting to print
Ensure that the nozzle temperature has been set to match the filament being used
Ensure there are no blockages in the nozzle
Not sticking to the bed
Ensure that the bed is clean and free from dust
Check that the bed is level and set to a distance of approximately 0.1mm
If there are defects / deep scratches in the printing mat, it may need to be changed.
Ensure the gap between the nozzle and bed is no greater than 0.1mm. Material will solidify if the gap is large
Other actions that can be taken to help bed adhesion:
Use blue painters masking tape to protect the print mat
Add a brim or raft to your file via a slicing software
Use the included glue stick and apply a thin even layer to the print mat
Visit www.cocoonproducts.com.au for a tutorial on levelling the print bed or to order additional mats.
Check the infill % of your GCODE. The higher the infill, the more likely to warp
Add a brim or raft to your file
Model appears very ‘stringy’
Ensure that the filament diameter is set to match your filament spool (1.75mm), then try creating a new GCODE before printing again
Check you are using the correct temperature for the filament used
Print stopped halfway
Check that the GCODE file is complete and not corrupt
Check the original model file
The motor does not stop at the end of axis
Check that the stop micro switches are aligned with the motor mount and registering.
The print head/bed does not move
Check the part can be moved by hand when stepper motor is disabled. Clear anything that is blocking the path
My 3D Printer isn’t turning on
Check that you have correctly inserted the power cable into the rear of the control box, the power cord is plugged into the mains outlet and that the control box power switch is on.
MicroSD Card not shown
Please ensure your microSD card is 32GB or less and formatted as FAT32
Navigate to SD Card, select unmount SD card, then select mount SD card. Your microSD card should now appear in the menu.
Filament stuck in nozzle when removing
Please visit https://cocoonproducts.com.au for a video on how to clear the nozzle with stuck filament.
Where can I buy more filament?
If you require more filament, visit our online store, https:// cocoonproducts.com.au to purchase various colours.
What brand of filament should I buy?
We recommend using only Cocoon Create branded filament. Lower quality generic filaments can damage your ModelMaker 3D Printer and potentially void your warranty.