Check that power is on and the Power LED is lit up
Check the HDMI cable is connected properly in both the DVR unit and your television
Set the TV or monitor to the correct video input channel. On most TV’s, you can change inputs by pressing the button labelled source, input, A/V, channel 0 etc.
Do not use a laptop unless it has an HDMI input
I have no power
Make sure the power adaptor is connected to the back of the DVR and the other end is plugged into a socket that is turned on
Why are some camera images discoloured?
Your cameras are equipped with a night vision filter to help them see at night. This can make some colours appear discoloured. Try adjusting the colour settings in the display menu
My night vision image is very dark or just a black screen
The cameras will work to about 24m in the dark. If you are getting a dark image, the camera may be aimed at a target further than 24m away. Try aiming it closer or down towards the ground to make sure they are working
My night vision image is very bright and I can’t see anything when aimed out a window
The infrared light is bouncing off the window and reflecting back into the camera. Either place the camera on the other side of the window or make sure the camera face is flush with the glass surface
Motion Detection settings keep recording all night long
Night vision uses infrared light to ‘see’ an image at night. It relies on small amounts of ambient light to function correctly. The less light there is, the harder it is for the camera to see an image. This can result in artefacts in the image. If there are too many artefacts and motion recording keeps triggering, try adjusting the sensitivity settings in the ‘Alarm Area Menu’ to a lower value.
Where do I place my cameras?
Camera placement depends on your application. For homes, suggested camera placements are near doorways, under eaves looking down the driveway, in backyards or in a child’s room. For small businesses, high traffic areas near doorways, over cash registers, or down aisles are suggested
Can I add more cameras?
The Cocoon DVR Unit accepts up to 8 cameras. You can replace any of the cameras with other cameras, however there is no way to add additional channels to the DVR
I have no audio?
The DVR does not support audio recording
What is a PTZ camera?
PTZ or Pan / Tilt / Zoom cameras are generally high-end cameras that allow you to aim the camera where you want and zoom in. The DVR has built-in functions to control the PTZ features when connected to the RS485 Port
My hard drive is full
If your hard drive fills up, you can either format the hard drive or turn on the Overwrite feature. Setting Overwrite to ‘Enable’ will overwrite the oldest footage first to ensure there is no down time
Turning motion detection on will only record when motion is detected saving additional hard drive space
Can I add a bigger hard drive?
Yes, the Cocoon DVR Unit accepts HDD’s up to 4TB in size. If you are unfamiliar with hard drives and changing computer components, we strongly suggest you consult a professional. Any damage or modifications to the internal components may void your warranty. Always ensure there is no power to the DVR unit when opening the casing
How long will my DVR record?
Depending on your recording settings, resolution and number of cameras, you can record for up to 180 days on the lowest settings, or approximately 7 days on the highest settings. We recommend setting motion detection to ‘enable’ to record only when motion is detected. This will allow you to record even longer
We have changed the password but we do not remember what it is
If you have forgotten your password, contact Winplus Technical Support for assistance on 1300 663 907
How can I share security footage with others?
To view the footage on your computer or send an AVI to other parties such as the police, refer to section 6.3 Main Menu - Backup on page 35 in the Instruction Manual