One of your stepper motors may not be connected properly. Check each connection and then inspect the cable routing for any faults
File not printing
Remove the SD Card and insert into your Computer. Open the GCODE file using a text editor (eg. Notepad), and inspect if GCODE is readable or not. If file consists of multiple ‘ЎЎЎЎ’ symbol, then file has been corrupted. Try reformatting your SD Card and reloading the GCODE file. NOTE: Reformatting will delete all files on your SD card
Not extruding when starting to print
Ensure that the nozzle temperature has been set to match your material
Not sticking to the bed
Ensure that the bed is clean and free from dust
Check that the bed is level and set to a distance of approximately 0.1mm
If there are defects / deep scratches in the printing mat, it may need to be changed. Change the mat or use blue painters masking tape
Add a brim or raft to your file
Check that the bed temperature matches your material
Ensure nozzle to bed gap is not bigger than 0.1mm. Material will solidify if gap is large.
Models Warping/Curling
Check that the bed temperature matches your material
Check the infill % of your GCODE. The higher the infill, the more likely to warp
Add a brim or raft to your file
Model appears very ‘stringy’
Ensure that the filament diameter is set to match your filament spool (1.75mm), then try creating a new GCODE before printing again
Check you are using the correct temperature for the filament used
Print stopped halfway
Check that the GCODE file is complete and not corrupt
Check the original model file
The motor does not stop at the end of axis
Check that the stop micro switches are aligned with the motor mount and registering.
The print head/bed does not move
Check the part can be moved by hand when stepper motor is disabled. Clear anything that is blocking the path
Check that the motor is turning (using position menu). If motor turns but belt does not, you will need to tighten the gear motor gear nut. Please visit cocoonproducts.com.au for further support.
Connectivity Problems
My 3D Printer Touch isn’t turning on
Check that you have correctly inserted the power cable into the rear of the Control Box, the power cord is plugged into the mains outlet and that the Control Box power switch is on.
Other Problems
Filament stuck when removing
Please visit cocoonproducts.com.au/3dprinter/videos for a video on how to clear the nozzle with stuck filament.
Where can I buy more filament?
If you require more filament, visit our online store, cocoonproducts.com.au to purchase various colours and types.
What brand of filament should I buy?
We recommend using only Cocoon Create branded filament. Lower quality generic filaments can damage your 3D Printer Touch and potentially void your warranty.
What types of filament can my 3D Printer Touch Print?
The Cocoon Create 3D Printer Touch accepts various types of filaments including PLA, ABS, PVA, HIPS and specialty filaments such as wood, flexible, luminous and conductive. For our full range of filaments visit cocoonproducts.com.au
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