| Question | Solution |
| I can’t get the blue / purple LED to blink rapidly for set up of my Wireless Camera | Ensure that the camera is powered up and hold the Reset button down for 6 seconds. The Wireless Camera should now say “The Camera is now ready for pairing” and the Blue/Red LED will start blinking rapidly |
| My Wireless Camera does not load on my App | Check that your internet router is on and reset if needed. Please see the troubleshooting section for when the connection process does not work. |
| What if my Router is not 2.4GHz? | Wi-Fi routers operate in two bands, 2.4GHz and 5GHz. Some routers operate on both bands simultaneously. The Cocoon Connect Wireless Camera can only operate on the 2.4GHz frequency. |
| Why are the speaker and microphone not working? | Check the app settings to make sure they are not disabled |
| Check the app settings to make sure they are not disabled | Check the app settings to make sure they are not disabled |
| Where can I get additional Cocoon Connect products? | Additional Cocoon Connect smart home products are available at your local ALDI store and at https://cocoonproducts.com.au |
If you can't find the answers to your questions from the above table, please check out our other support articles: https://support.cocoonproducts.com.au/hc/en-au/sections/360000242956-General-Cocoon-Connect-Support
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