|I can’t hear the camera beeping for setup of the Pan & Tilt Camera
|Ensure the camera is plugged in and on, you
will hear a chime when on. Reset the camera
by pressing the black reset button on the
back of the camera for about 5 seconds until
a long beep is heard.
After about 25 seconds the camera will
sound a chime and you will hear two beeps
indicating pairing mode.
|My Smart Pan & Tilt Camera does not load on
|Check that your internet router is on
and reset it if needed. Please see the
troubleshooting section for when the
connection process does not work.
|What if my Router is not 2.4GHz?
|Wi-Fi Routers operate in two bands, 2.4GHz
and 5GHz. Some routers operate on both
bands simultaneously. The Cocoon Connect
Smart Pan & Tilt Camera can only operate
on the 2.4GHz frequency.
|Why are the speaker and microphone not working?
|Check the app settings to make sure they
are not disabled
|Where can I get additional Cocoon Connect
|Additional Cocoon Connect smart home
products are available at
If you can't find the answers to your questions from the above table, please check out our other support articles: https://support.cocoonproducts.com.au/hc/en-au/sections/360000242956-General-Cocoon-Connect-Support