| Question | Solution |
| I can’t hear the camera beeping for setup of the Pan & Tilt Camera | Ensure the camera is plugged in and on, you will hear a chime when on. Reset the camera by pressing the black reset button on the back of the camera for about 5 seconds until a long beep is heard. After about 25 seconds the camera will sound a chime and you will hear two beeps indicating pairing mode. |
| My Smart Pan & Tilt Camera does not load on my App |
Check that your internet router is on and reset it if needed. Please see the troubleshooting section for when the connection process does not work. |
| What if my Router is not 2.4GHz? | Wi-Fi Routers operate in two bands, 2.4GHz and 5GHz. Some routers operate on both bands simultaneously. The Cocoon Connect Smart Pan & Tilt Camera can only operate on the 2.4GHz frequency. |
| Why are the speaker and microphone not working? | Check the app settings to make sure they are not disabled |
| Where can I get additional Cocoon Connect products? |
Additional Cocoon Connect smart home products are available at https://cocoonproducts.com.au |
If you can't find the answers to your questions from the above table, please check out our other support articles: https://support.cocoonproducts.com.au/hc/en-au/sections/360000242956-General-Cocoon-Connect-Support
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