| Question | Solution |
|
I can’t get the blue / purple LED to blink rapidly for set up of my Wireless Camera |
Ensure that the camera is powered up and hold the Reset button down for 6 seconds. The Wireless Camera should now say “The Camera is now ready for pairing” and the Blue/Red LED will start blinking rapidly |
|
My Wireless Camera does not load on my App |
Check that your internet router is on and reset if needed. Please see the troubleshooting section for when the connection process does not work. |
| What if my Router is not 2.4GHz? | Wi-Fi routers operate in two bands, 2.4GHz and 5GHz. Some routers operate on both bands simultaneously. The Cocoon Connect Wireless Camera can only operate on the 2.4GHz frequency. |
|
Why are the speaker and microphone not working? |
Check the app settings to make sure they are not disabled |
| How do I turn On/Off Push Notifications? | Push notifications for the camera can be accessed in the settings function under motion detection. Push notifications for your whole account can be accessed via the settings in the ‘Me’ menu |
|
Where can I get additional Cocoon Connect products? |
Additional Cocoon Connect smart home products are available at your local ALDI store and at https://cocoonproducts.com.au |
If you can't find the answers to your questions from the above table, please check out our other support articles: https://support.cocoonproducts.com.au/hc/en-au/sections/360000242956-General-Cocoon-Connect-Support
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