| Question | Solution |
| Light does not switch ON when there is movement in the detection area |
• Check all connections, fuses/ |
|
Sensor will not operate during daylight |
• First check that the power is turned ‘ON’. Check connections, fuses, circuit breakers • Sensor isn’t set into daylight operation mode, check LUX settings |
| Sensor will not operate at night | The level of ambient (street) light in the area may be too high |
| What if my Router is not 2.4GHz? | Wi-Fi routers operate in two bands, 2.4GHz and 5GHz. Some routers operate on both bands simultaneously. The Smart Floodlight Camera can only operate on the 2.4GHz frequency |
|
How do I turn On/Off Push Notifications? |
Push notifications for the camera can be accessed in the settings function under motion detection. Push notifications for your whole account can be accessed via the settings in the ‘Me’ menu |
|
Where can I get additional Cocoon Connect products? |
Additional Cocoon Connect smart home products are available at your local ALDI store and at https://cocoonproducts.com.au |
If you can't find the answers to your questions from the above table, please check out our other support articles: https://support.cocoonproducts.com.au/hc/en-au/sections/360000242956-General-Cocoon-Connect-Support
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