| Question | Solution |
| I can’t get the Red LED to blink rapidly for set up of my Indoor Camera | Ensure that the camera is powered up and, using a pin or paper clip, hold the Reset button down for 6 seconds. The Indoor Camera should reset and the Red LED will start blinking rapidly after a few moments to reboot. |
| My Indoor Camera does not load on my App | Check that your internet router is on and reset if needed. Please see the troubleshooting section for when the connection process does not work. |
| What if my Router is not 2.4GHz? | Wi-Fi Routers operate in two bands, 2.4GHz and 5GHz. Some routers operate on both bands simultaneously. The Cocoon Connect Indoor Camera can only operate on the 2.4GHz frequency. |
|
Why are the speaker and microphone not working? |
Check the app settings to make sure they are not disabled |
|
Where can I get additional Cocoon Connect products? |
Additional Cocoon Connect smart home products are available at https://cocoonproducts. com.au |
If you can't find the answers to your questions from the above table, please check out our other support articles: https://support.cocoonproducts.com.au/hc/en-au/sections/360000242956-General-Cocoon-Connect-Support
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