|I can’t get the Red LED to blink rapidly for set up of my Indoor Camera
|Ensure that the camera is powered up and, using a pin or paper clip, hold the Reset button down for 6 seconds. The Indoor Camera should reset and the Red LED will start blinking rapidly after a few moments to reboot.
|My Indoor Camera does not load on my App
|Check that your internet router is on and reset if needed. Please see the troubleshooting section for when the connection process
does not work.
|What if my Router is not 2.4GHz?
|Wi-Fi Routers operate in two bands, 2.4GHz and 5GHz. Some routers operate on both bands simultaneously. The Cocoon Connect Indoor Camera can only operate on the 2.4GHz frequency.
Why are the speaker and microphone not
|Check the app settings to make sure they are not disabled
Where can I get additional Cocoon
|Additional Cocoon Connect smart home products are available at https://cocoonproducts.
If you can't find the answers to your questions from the above table, please check out our other support articles: https://support.cocoonproducts.com.au/hc/en-au/sections/360000242956-General-Cocoon-Connect-Support