| Question | Solution |
| I do not get a notification when the Doorbell button is pushed | Go to the Me Icon located on the bottom right hand side of the app. Select 'Settings' and turn on push notifications |
|
I can’t get the Red LED to blink rapidly for set up |
Ensure that the Doorbell is powered up and short press the Doorbell button once, quickly followed by a long press of the reset button on the back of the Doorbell. When done correctly, the indicator light will flash red. This prepares the Doorbell for pairing mode. |
|
The Doorbell’s local / remote Chime does not work |
Check that the Doorbell has power. Recharge your batteries via Micro USB power |
| How do I know my doorbell is charging? | Check the app on the live page, there will be a battery icon displayed |
|
Why are the speaker and microphone not working? |
Check the app settings to make sure they are not disabled |
| Where can I place my doorbell? | Position your doorbell in a well-lit area out of direct weather conditions and approximately 145cm from the ground* Please note: This Doorbell is not weather resistant |
If you can't find the answers to your questions from the above table, please check out our other support articles: https://support.cocoonproducts.com.au/hc/en-au/sections/360000242956-General-Cocoon-Connect-Support
Comments
0 comments
Please sign in to leave a comment.