| Question | Solution |
| I can’t get the Red LED to blink rapidly for set up of my device |
Ensure that the device is powered up and hold the Reset button for 6 seconds to enter pairing mode so the LED flashes twice per second |
| My device does not load on my App | Check that your internet router is on and reset if need be. Please see the troubleshooting section for when the connection process does not work |
| What if my router is not 2.4GHz? | Wi-Fi Routers operate in two bands, 2.4GHz and 5GHz. Some routers operate on both bands simultaneously. The Cocoon Connect Smart Security Kit can only operate on the 2.4GHz frequency |
| What type of charger should I buy for my Siren Alarm? |
The Siren Alarm is powered via a Micro USB Cable. This cable should be plugged into a 240V USB Wall Adaptor with no more than 5V DC |
If you can't find the answers to your questions from the above table, please check out our other support articles: https://support.cocoonproducts.com.au/hc/en-au/sections/360000242956-General-Cocoon-Connect-Support
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