DVR Support - Video Loss

 I have 'H.264/H.265+ Video Loss' on screen

The video loss error describes an issue with the power supply or the power splitter to the cameras for your DVR system.

This may be disconnected or may have encountered an issue.

Ensure all of your cameras are well secured into the power splitter cable and then into the supplied power adaptor. 

If all connections are secure, a replacement power supply may be required to resolve this issue.

Power Splitter

Power Supply

Please email help@cocoonproducts.com.au with your proof of purchase and a brief explanation of the issue you've encountered and tests performed if your product is still within its 12-month warranty.