Question | Solution |
I can’t get the Smart LED Light Strip to blink rapidly for pairing mode |
Ensure that the Smart LED Light Strip is powered up. Reset the Smart LED Light Strip by holding the controller button down for five seconds |
My Smart LED Light Strip does not load on my app |
Check that your internet router is on and reset if needed. Please see the troubleshooting section for when the connection process does not work |
What if my router is not 2.4GHz? | Wi-Fi routers operate in two bands, 2.4GHz and 5GHz. Some routers operate on both bands simultaneously. The Cocoon Connect Smart LED Light Strip can only operate on the 2.4GHz frequency |
Where can I place my Smart LED Light Strip? | The Smart LED Light Strip is designed for indoor use only and can be put anywhere that is in range of your Wi-Fi |
If you can't find the answers to your questions from the above table, please check out our other support articles: https://support.cocoonproducts.com.au/hc/en-au/sections/360000242956-General-Cocoon-Connect-Support
Comments
0 comments
Please sign in to leave a comment.