Cocoon Connect - Offline Device

My device is 'offline' in the Cocoon Connect application.

If you have an 'offline' message for your Cocoon Connect device, here are some things you could try.

• Ensure your modem is on and connected to the network 
  Try checking if your modem has lights illuminated or that your mobile phone is able to connect to your Wi-Fi.
• Ensure your device has power 
  Check your Cocoon Connect product has adequate power. For battery operated devices, try plugging your device in via micro USB cable to ensure the batteries are not flat.
• Reconnect your device
  If everything above seems right, we would advise reconnecting your Cocoon Connect product as per the below steps:
  • Remove your device
    To connect your device to a new network, you will first need to remove the device from your account.
  • Reset your device
    Ensure your device is in pairing mode and is reset (as per manual).
  • Re-pair your device
    Go through the connection process in the Cocoon Connect application.